THIS BLOG HAS MOVED TO blog.fearoffish.com

iRatchet

March 6th, 2006

Fear of Fish is a new company, and I have the luxury of not being locked into an accounting package therefore I have freedom of choice. However, I'm also an Apple user, and this in fact makes my choices slim.

I tried many packages from the accredited Quickbooks, to MYOB. All of which felt like applications that had been ported from Windows and with a serious lack of thought at that. Maybe it's because we expect a certain aesthetic quality that Windows users tend not to see, or the more likely reason, which is that we are such a minority set of users that spending resources to meet our expectations just isn't worth it.

Anyway, I had a point. I would like to give everyone a pointer to iRatchet's, which has fulfilled my requirements completely:

  1. An application must be aesthetically pleasing

  2. It must feel intuitive enough to not need the help files (much)

  3. The support of the application must be swift and assure me that the developers do care that I opened my wallet to pay for it

A simple list I think, one which iRatchet met hands down. All feature requests and help on the forum is answered within a day, although it's usually within 15 minutes. The updates when bugs are found fly out the door in less than 24 hours, and the manner which the developer handles his customers with is exceptional.

Single developers tend to not have the time to implement the features and create a fully featured help system, and I must admit that the only part of iRatchet's I found to be lacking was the help system. Which would knock a 5 star application down to 4 stars in anyones books.

Enter stage left - Fear of Fish

iRatchet's help files are in the process of being revamped to meet the Apple look'n'feel, and their depth and content are being increased by myself. I'll be honest, there are 4 reasons I've volunteered my services for this.

  1. Small time developers don't get the time and I think it's a tragedy that an application should suffer because of it

  2. It would be a nice addition to my portfolio to show other application developers that they can outsource their help file system freeing up development time

  3. I'm a nice bloke

iRatchet's is available with a free trial for you to get a feel of the features and I suggest all small time businesses that run Apple machines should give it a go and I think you'll be pleasantly surprised.

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Jamie van Dyke

Jamie van Dyke has been a Rails developer since the beginning of 2005, working with some of the major players in the web market. He also played a large part in the documenting of Rails for the Caboose Documentation Project and teaches others on his blog and in training sessions around the world. Jamie is a core Rails contributor, and the publisher of multiple gems and plugins.

I'm a father of 2, living in a little village called Skipton which is in North Yorkshire, England. Anything else you'd like to know you can ask. Check out my photo and info at the caboose facebook or my flickr page.

Jamie is also unsure why he must write a Bio in third person, and doesn't really have a fear of fish, he just dislikes the taste and smell of them.

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